Properties can be booked as early as a year and a half in advance or as late as 48 hours prior (for most properties). The previous year's renters are always given priority to rebook for the same dates. Villa availability is shown on the property profile page and is updated daily. We are also constantly adding new villas and condos to the site and our Property Specialists will work with you to find the perfect vacation rental.

If you would like to book online, there is a BOOK NOW tab on the right-hand side of the property profile. By clicking on that tab, you will find a reservation form that you can use to put a temporary hold on your property. Upon receiving this form, My Huatulco Vacation will place a 48-hour courtesy hold on the property and a digital contract will be issued by email. The final step will be an emailed Booking Confirmation when payment has been received.

If you prefer some help, our Property Specialists will work with you to decide on the perfect property! When you have chosen where you would like to stay, our Property Specialists will enter the reservation into our booking system which will generate a digital contract to confirm and secure your booking. You will receive a Booking Confirmation by email once payment has been processed.

Our properties are enabled with live availability; which means if the dates are showing as available on our website, you're clear to book using the BOOK NOW button on the property profile! 

NOTE: There are a few select properties (labled as "Partner Properties") where availability will need to be confirmed on a booking-by-booking basis. These properties do not show a BOOK NOW option and instead require you to inquire for details.

All rental rates are quoted in US Dollars. Payment is in US Funds only. The initial reservation deposit is due by Visa, Mastercard, or money wire at time of booking. The total cost will be detailed out for you in the digital contract and will outline deposit amount, final payment amount and the agency service charge of $99.00 which is standard across all bookings. Tax is included in the rates.

The initial deposit of 30% will be charged to your credit card upon receipt of your signed digital contract plus the $99.00 administration fee. The remaining 70% may be paid by Visa, Mastercard, or money wire six weeks prior to occupancy. All bookings made less than 60 days in advance of occupancy must be paid in full by Visa, Mastercard, or money wire upon confirmation.

My Huatulco Vacation allows guests to cancel up to 30 days prior to arrival for a full-value credit that may be applied toward a future stay at the same property, subject to availability. 

While My Huatulco Vacation does not offer or sell cancellation insurance, third-party travel insurance is something that is highly recommended and is something that guests may choose to purchase independently to protect against unforeseen events such as emergency trip cancellation or interruption.

If you book using a Visa or Mastercard, you may also wish to check whether your credit card provides travel cancellation coverage as part of its benefits.

If you choose not to purchase third-party travel insurance, our standard cancellation policy will apply. While not required, we strongly recommend travel insurance to all guests as an added layer of protection beyond our internal policy.

Under our company policy, if you need to cancel for any reason, you may postpone your reservation up to 30 days prior to arrival and transfer the full value of your payment (deposit or full balance) to new dates at the same property, subject to availability. No date-change fee applies.

Payments are non-refundable once processed, except in the event that Huatulco is officially closed to tourism by government order during your reservation dates. In such a case, a full refund would be issued.

Each reservation includes a $45 USD damage protection charge, which provides coverage of up to $1,250 USD for accidental damage only. Damage resulting from rule violations, contract breaches, or intentional acts is not covered by this insurance.

To supplement the above-mentioned coverage, a guest’s credit card is securely held on file and may be charged only when required, including in cases where:

• Accidental damage exceeds the $1,250 USD coverage limit

• Occupancy rules are violated (including unauthorized guests)

• Unauthorized pets are present

• Contractual penalties apply due to rule violations and/or intentional damage

Guests remain solely responsible for all activity, damages, and violations occurring within the home during their stay.

Once we have received the signed digital contract and have processed your deposit, a booking confirmation will be emailed to you which will include your receipt of payment, important contacts, and the amount owing on your booking. 

One of our Guest Services team members will meet you at the property at an agreed upon time with keys and will allow you access to the property. They will also answer any questions you have about the property.

Check-in begins at 3:00 pm, and check-out is by 11:00 am. This timing allows our local team the necessary time to carefully prepare the home between stays so everything is ready and welcoming.

If you arrive early or have a later departure, you’re welcome to inquire about early check-in or late check-out, which may be available for an additional cost and is subject to availability. We’re also happy to assist with secure luggage storage at our central office, allowing you to continue enjoying Huatulco without worry.

All property descriptions include a detailed list of the amenities available at each property; in general, all essentials are included (linens, towels, drinking water, etc.) but the provision of shampoo and soap, etc. varies from property to property – make sure you verify details on the property profile.

Please do not assume that a property is pet free just because the property states no pets for renters. Some owners have pets but still restrict renters from bringing pets. If you have allergies, please check the with our Property Specialists so we can confirm this for you.

If the property owner allows pets, this will be noted in the property profile. If the profile states no pets, this must be respected. Some owners have allergies and/or are concerned about damages, neighbours, etc. If pets are permitted, this means one pet maximum. If you have more than one pet, please ensure this is discussed prior to arrival. If the property states no pets, you will be charged a mandatory $350 cleaning fee and will be expected to reimburse the owner for any damage that has been done to the property as a result of your pet.

We appreciate your respect around this issue.

For many renters, entertaining or having guests is part of the overall vacation plan. If you anticipate that you will be accommodating extra guests, please ensure the property you have rented has a maximum occupancy rate that fits your party size.

The maximum occupancy details are clearly stated on the property profile. Please see terms and conditions for our policy on exceeding this maximum number of guests.

Cell service is available throughout Huatulco – check with your service provider for rates.

Most properties include stocked purified water. However, you should plan on provisioning for this for the duration of your stay. One of the add-on services offered by My Huatulco Vacation is pantry stocking prior to arrival plus a re-stock once during your visit. This provisioning can include bottled water. Under no circumstances should you drink water directly from the taps. We would encourage you to use purified water for washing your fruits and vegetables.

The reality is that with any property there are neighbours and/or can be unexpected construction projects nearby. Unfortunately, there is very little we can do to predict or control this factor. If you are having excessive issues during your stay for any reason, we would encourage you to communicate with either the concierge or local property manager to assist you in resolving the situation. Please refer to our Booking Terms & Conditions for further details.

Most of the populated bays and beaches in Huatulco are protected and fairly safe. Be aware of potential riptides and the fact that ocean conditions change rapidly. The safest beaches for young children are Playa Entrega, Playa Arrocito, Playa Santa Cruz, and Playa Tejoncito 

Check the Property Description for details as to whether Satellite is provided. Most properties offer a Smart television and/or DVD/media player.